February 2009 –
Personal Interview with Michael Marshall, ‘The Business Doctor’
We have just a few questions that we would like your comments on.
We will try to keep the time real short for you.
In your business career on the sales, marketing and business development side of business, what are the most positive things that you have enjoyed and also those that are more negative that you have not enjoyed.
Kind of like, ‘The Good, The Bad and The Ugly’.
Sounds like that old western movie with Clint Eastwood in it.
Maybe, just list your top 10 positives, the good and the not so positives, which are the bad and the ugly.
For the good I would list;
1. Contributing to business organizations’ business growth
2. Travel both national and international since I like travel and experiencing different cultures
3. Earning extra income in commissions and bonuses
4. Utilizing my ‘creativity’ and ‘out of the box thinking’
5. Utilizing my extensive training and education in business, marketing, sales and business development
6. Utilizing my skills in behavioral psychology which is important in business
7. Continual education and training to keep updated and current on all skills; I am a life time learner who likes to continually learn
8. Working with others as a team
9. Sharing knowledge with others as a team and with customers to help them
10. Being a significant help and positive part of customers business in some way
11. Having constant challenges of all types
12. Having a progressive career with advancements
13. Being very fortunate in my career having good mentors
Now how about your list of the not so good, ‘the bad and the ugly’
The bad and the ugly would include;
1. Observing some management/executive level lacking in ethics doing bad things that harms the business organization, fellow employees, customers, clients and more
2. Observing some management/executive level lacking in skills and knowledge but in positions of power and authority to influence or make decisions that harms the business organization, fellow employees, customers and clients
3. ‘The Rule of 10’ where people will only hire others with skill levels well below theirs
I consider this a major business problem, a business cancer and a business plaque. This is written about several times on my website and is in my new article ‘The Psychology of Business Development’
I presume you have numerous actual examples and stories of all of these ‘Good, Bad and Ugly’?
The good things are easy to talk about with specific examples.
The bad and ugly things that I have observed so many times, makes me feel poorly and somewhat angry at those that have done them.
I am a positive and progressive individual.
Remembering some of these bad and ugly things by others makes me feel poorly.
I know this is part of life and part of business just like any other occupation.
Personally, I hold myself to higher standards.
To understand if a decision is good or not, I just use as a guide; if the decision and effects are good for everyone, client, customer, the business organization, employees and everyone else, and is legal, the decision is probably a good one.
Some will argue sometimes the good may out weigh the negatives in decisions made.
Often, this approach is just an excuse for poor decisions and rationalizing poor decisions.
Well, how about we go onto a few more questions?
Alright, just proceed to the next question.
What do you think about the current economic troubles and the many senior executives’ greed that has become public?
Regarding executive greed please keep in mind there are some in lower levels of management that may have the same issue of greed.
Greed that harms the business organization and others can be viewed as a social disorder.
I think, as more stories of such greed become more known to the public, this will become classified as a social or psychological disorder.
I also think that some laws and regulations may have to be established to deal with and manage this.
Regarding the US economy in turmoil with unemployment soaring, I have some simple comments.
I still remember my freshmen year university professor in economics back in 1970 or 1971 saying that the US economy is based on a strong manufacturing base and that if a significant amount of this base ever moves away, the economy will fail.
The economic professor went on to say that the US economy cannot be sustained by service sector nor retail sector due to level of wages and number of employed in them.
This was before a large amount of US manufacturing left the country and before ‘outsourcing’.
Both of these factors are major contributors to the economic turmoil and high unemployment.
This professor also commented about his concern of rising prices of goods, food, housing and wages and how this was a complicated issue that could eventually lead to an economic collapse, if stability and a leveling off is not reached somehow.
I now look back at this economics professor as having some considerable wisdom and insights.
About what year were you in this economics class hearing this from the professor?
This was back in either 1970 or 1971.
This is amazing since you would have thought that our business sector and government would have acknowledged this way back then and managed things a little better.
It is also interesting that you think ‘greed’ may be viewed and classified as a social or psychological disorder, one day.
Keep in mind that the US is a capitalistic system and not a socialistic system with more government influence and control.
Combine this with the corporate level greed issues of today and you can see how things could get where they are today.
I am not an expert in this field so you will need to get with an economics expert or professor to discuss this in far more detail.
Just today I was listening to some business news and economic analysts on television.
One analyst asked the other analyst what business or stocks seem to be doing better.
The one analyst commented that most businesses and stocks were doing poorly except for a specific company that made toothpaste.
These analysts could not understand how toothpaste could be doing so well while all other businesses and stocks were declining.
The first thing that came to my mind was that of course toothpaste sales are up because of the high unemployment with so many people being at home and having time to brush their teeth more often and using more toothpaste now.
Now that is interesting and thought provocative.
Let’s talk about another issue that many have asked about.
What are your thoughts on discrimination in the work place here in the US?
The US has laws on discrimination of race, religion, age and sex.
Now does discrimination on these factors still happen?
Oh yes, but far less than before we had such laws.
Listening to the many unemployed individuals, the factor being discriminated against most often now is being educated, trained, experienced and skilled.
Just the other day I heard an unemployed person being interviewed on the television about their job-hunting experiences.
They commented how they are applying for lower paying retail and service sector positions and being told that they are ineligible because of being ‘over-qualified’.
I have heard the same thing from numerous other unemployed people who are applying for a variety of job positions and they are hearing the same; ‘over-qualified’.
This is a complicated issue with high sensitivity to many people, the academic sector, schools, government, businesses and for those in management/supervisory positions lacking education and skills compared to others.
This is bad.
Do you think the government will add this to the discrimination laws?
This is a great question.
Maybe people need to write to their government representatives to inquire about this.
Our time is up and you have answered all of our questions.
Again, thank you so much for sharing knowledge and experiences.